The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)
• Any information about physical/mental health issues or any other characteristics which may indicate you are a vulnerable consumer

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To allow us to best advise you
• To provide marketing communications with your consent

We also receive personal information indirectly, from the following sources in the following scenarios:

• Credit reference agencies (with your prior consent)
• Additional financial information from lenders/providers to whom we may refer your information (with your prior consent)

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• Your consent.

You are able to remove your consent at any time. You can do this by contacting us for free on 0800 0025880 or by email: email@bailiff-expert.co.uk

(b) We have a legal obligation.

(c) We have a legitimate interest.

How we store your personal information

We implement appropriate technical and organisational measures to ensure your information is securely stored. This includes data encryption during any transfer, and 

We keep your information for 6 months except for where there is a legal or regulatory requirement for us to retain this longer. We will then dispose of your information by redaction of any identifying data.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Cookies 

When you use our website we may store some information on your computer un the form of a commonly used file called a ‘cookie’.  These cookies are used to improve the online experience of most websites, including our own.

Some websites set cookies directly (first-party cookies) and some make use of services which set their own cookies (known as third-party cookies).  We may make use of these types of cookies for purposes including personalisation of the website for returning customers.

Most internet browsers allow you to erase cookies from your computer, block cookies or give you a warning before a cookie is stored on your device.  For further information consult the user guide for your particular browser.

Complaints 

We request that any complaints are made to us to allow us to investigate and respond. Complaints should be sent to complaints@bailiff-expert.co.uk. Complaints can also be sent direct to the Information Commissioners Office who can be contacted here https://ico.org.uk/make-a-complaint/